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Add Fixes or workarounds for recent issues on Outlook com

Anneliese Beatty 2026-02-03 20:11:57 +00:00
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Some customers may experience a delay when trying to create a new email address, or alias, for their Outlook.com account. Although it's not possible at the moment to turn the feature off entirely, you can choose to remove it from your favorites list by right clicking the folder and selecting Remove from Favorites. We have recently received some reports of users who are experiencing issues with subscribing to .ics/ical calendars. This fix will also lead to a reduction in the total number of contacts on your contact list. We will ensure that all information is retained and only contacts with matching information in all fields will be cleaned up.
2 - After clicking OK nothing happens, calendar doesn’t show up neither on the main screen nor under shared calendars. The only way to force the resource calendar to appear is to delegate full access which we don’t want to do. We do have hybrid environment however however resources are created in the cloud (office.com Admin Center exchange) and these accounts were working how to stop Outlook freezing fine for the past couple of years. No changes were done that could affect the behavior of resource accounts just typical MS updates to their products.
The Family group calendar now appears in the Outlook.com groups area in the left nav on Outlook web and in the groups area of the Outlook mobile [how to stop Outlook freezing](https://office365emailfix.blogspot.com/2025/10/fix-outlook-not-sending-or-receiving.html) app. We're aware of an issue where some users see the error message "Your message can't be displayed right now". Microsoft has released a Windows Hotfix file to remove the contacts folder synced by the Teams app. This fix will also lead to a reduction in the total number of contacts on your contact list.
Add an Outlook.com alias to your account and send email to Gmail users using that alias. For more information, go to Add or remove an email alias in Outlook.com. If you can't choose any of the menu options, type inside an email message, calendar event, or contact, Outlook may have frozen.
Follow the on-screen instructions to update your Office apps. Then, launch your Outlook app, and it should open without problems. If your PC has a virus or malware infection, that may be why Outlook isn’t launching. In this case, run a full virus check on your PC to find and remove any threats.
In this guide, we’ll walk you through practical, do-it-yourself solutions to troubleshoot and fix these issues so you can get back to work without delays. Then, each item in your calendar folder is checked for known problems that can cause unexpected behavior, such as meetings that seem to be missing. Currently, you can't use Outlook on Windows to edit calendars that are shared with your how to stop Outlook freezing Outlook.com account, even if you've reconnected your Outlook.com account to Outlook. We're working to make it possible to edit shared calendars in Outlook 2016 for Windows. If you are having issues sending email, this might be due to validation issues with your Microsoft Account. We are aware that some users may not be able to receive email from Gmail accounts.
Although it's not possible at the moment to turn the feature off entirely, you can choose to remove it from your favorites list by right clicking the folder and selecting Remove from Favorites. To help you get rid of these duplicates, we have released a fix which will automatically clean up your contact list. This fix will clean up duplicate contacts for end users starting August 9, 2023. Rollout of the fix to all users will take few weeks, so, some users may see the fix applied by the end of September. Add an Outlook.com alias to your account and send email to Gmail users using that alias. For more information, go to Add or remove an email alias in Outlook.com.
If you’re still having problems, you can try resetting your Windows Firewall settings back to default. Once the add-ins are disabled, close Outlook 2016 and restart the application normally to check whether it now opens as normal or not. You can determine if it's corrupted by creating a new profile and changing which profile is used when Outlook starts.
Start classic Outlook in safe modeIn Windows 10, click Start.Type Outlook /safe, in the Search programs and files and then click OK.Close and re-open Outlook.If the issue is resolved, you can keep working, or if you have time, take the following steps to find out what COM Add-in is causing the problem.
To check if you have received the fix, review your contact list to confirm duplicates have been removed. To help you get rid of these duplicates, we have released a fix which will automatically clean up your contact list. This fix will clean up duplicate contacts for end users starting August 9, 2023. Rollout of the fix to all users will take few weeks, so, some users may see the fix applied by the end of September.
There might also be a visual alert that a message is unread, has an attachment, or is flagged. See Working with message folders in Outlook.com to learn more about available folders. You can give feedback by selecting Help from the top menu, then Feedback. To learn more about how to share your feedback, see How do I give feedback on Microsoft Office. Post questions, follow discussions and share your knowledge in the Outlook.com Community. If you're still unable to send or receive email, read how to Fix Outlook.com email sync issues.